Update via TMS Subscription Manager failed

Jurgen_Bucher · October 30, 2014, 11:17am

I want to do Updates with the Subscription Mananger. If i push the button Update i get the message:

Filesize incorrect. Restart Subscription Manager and retry.

Can anyone help me?

tms_Nancy · October 30, 2014, 11:21am

Can you try to
disable software that can interfere with an internet connection like a
Firewall, proxy, antivirus.

Jurgen_Bucher · October 30, 2014, 11:32am

which port is used?

tms_Nancy · October 30, 2014, 11:37am

The installer makes a HTTP connection via port 80 to http://www.tmssoftware.com/

Jurgen_Bucher · October 30, 2014, 11:51am

port 80 to http://www.tmssoftware.com/ is open

no proxy and antivirus disabled

but it doesn't work

tms_Nancy · October 30, 2014, 11:58am

Can you try to directly download the product from the “My products” page after login on our website?

Jurgen_Bucher · October 30, 2014, 12:01pm

yes ... it works

brunofierens · October 30, 2014, 12:45pm

If a file got corrupt in the cache, you could also try to delete files under

C:\Users\USERNAME\AppData\Local\tmssoftware\PRODUCTNAME

Jurgen_Bucher · October 31, 2014, 8:40am

i deleted all but it doesn't work

brunofierens · October 31, 2014, 12:48pm

If you are sure that no antivirus, proxy, firewall, websecurity software is interfering, try to use a (free) HTTP analyzer tool like Fiddler to analyze why the installer can't download the file.

Ip_Io_Hong · November 30, 2020, 4:26pm

I have same problem on Win XP, But Windows 10 no this problem!

brunofierens · November 30, 2020, 4:39pm

Can you check with a free tool like Fiddler https://www.telerik.com/fiddler what is happening to the HTTP requests performed from TMS Subscription Manager?