Unable to Download Components I Bought.

TMS Non-Technical
1

Hi,

I am unable to download the TMS Component Pack I bought because it says I have exceeded the downloads for today, but it has been saying this for 2 days now. 

When I first tried downloading them I lost my Internet connection.

On the next attempt a driver on my computer crashed the system. 

And on the last attempt I managed to successfully download it but, stupidly, I downloaded it to my TMS folder.  When I ran the installer it said I had a previous version installed, and that it had to be removed first.  The last time I let the installer remove them it didn't remove everything and I kept getting errors when trying to use the components.  So, like I did last time, I used Control Panel/Programs and Features to uninstall the previous version.  Unfortunately, it deleted EVERYTHING in the TMS folder, including the new version I just downloaded and all of the documents I had already downloaded.

Now I'm unable to work at all because I don't have any TMS components installed and I can't download the new ones I paid for.

TMS Software, can you please respond to the emails I have sent you.  I need to get up and running again ASAP!!!

Regards,

Steve GIll

2

The download counter is reset, you should be able to download again.

3

Bruno,

same here for TMS Component pack. I had problems with the firewall blocking downloads.
When at last I overcame the problem, the message states there where too many downloads... :-(
It's possible to reset it ?
TIA
Carlo Wolter

4

The download counter was reset now.


5

Hi,

I have the same problem.
Every time i try to update my Component Pack from 7.3.0.1 to 7.6.3.1 it always say "Maximum nr. of downloads per day exceeded. Please retry later.".
can you please fix it?

6

The download counter has been reset. You should be able to download again.

7

Hi Bruno,

I have the same problem. Can you please fix it?

Thanks.