See my support case below.
Request a VAT refund, how can I do that? I'm not sure I trust Digital River when it comes to a refund.
Why is it not possible to send me an ordinary invoice by mail?
From my support case.
Dear Mr. Ekerhovd,
We have confirmed with Digital River.
You can place the order and then request a VAT refund after placing the order.
tmssoftware • com
All-access 1 year subscription to the entire product range
Sent: dinsdag 21 juni 2022 10:12
Subject: Support: xxxxxxx : Purchases : All Access renew
User Email: xxxxxxxx
[Registered user priority support question]
IDE: Delphi 11 Alexandria
OS: Windows 11
VERSION: Renew my license
My license is about to expire and I want to renew it.
I cannot use your online shop, because it requires me to pay VAT.
I have a valid Norwegian Vat number, xxxxxx, but its flagged as invalid in your online store.
As I have to calulate VAT when I receive the license it means I will have to pay VAT twice.
I'm not willing to pay VAT twice and I would like to receive an invoice without VAT and I will pay via bank transfer.
Please issue an invoice as soon as possible, I would like to continue as a customer :)