TMS Subscription Manager

Chong_Jeff · July 20, 2010, 4:41am

Hi,

My Subscription Manager is giving me the following message for the

past two days.

"Error connecting to server. Please retry."

I could login using the website and see "My Products" but the Subscription

Manager refuses to connect. The version is 1.0.0.1. Do I need a new version?

/jeffc

tms_Nancy · July 20, 2010, 4:47am

We are aware of this issue and we have already notified server admins. We hope that later today this issue will be fixed.

Sorry for this inconvenience.

Kind regards,

Nancy Lescouhier

Chong_Jeff · July 20, 2010, 11:10am

Thanks Nancy!

Chong_Jeff · July 22, 2010, 2:03pm

Hi Nancy,

Any updates on this? I am still unable to login via Subscription Manager.

brunofierens · July 22, 2010, 2:04pm

Last news is that the server seems not repairable and needs to be replaced and work on this has started.

Chong_Jeff · July 22, 2010, 2:17pm

Hi Bruno,

Thanks! I will try again next week. Hopefully, it will be up by then.

/jeffc

brunofierens · July 22, 2010, 2:20pm

I really hope it will be up earlier (if only for my own sanity)

brunofierens · July 22, 2010, 3:48pm

According to our tests, TMS Subscription Manager is now operational again.