When submitting a support request via the customer portal, you receive an email confirmation stating that "we have received your support question" and it repeats the support details.
I'd like to see a support ticket number assigned to each request and the ability to check on the status of the requests. The vast majority of requests are handled quickly and there are no problems. However, sometimes a request is submitted and the confirmation is received, but nothing else happens with the request.
Are we supposed to re-submit stalled requests after each version release, or after a certain amount of time?