So, if I ask from Microsoft for 3 years that they make a version of Outlook where I can press Ctrl-F to search in email text, they should do it?
A few hours ago I got a request from a customer to create a spell-checker. Does this mean that after 3 years, we'd better have this spell-checker ready?
If you want to have an idea of how much we value our customers, have a look at our continuous stream of component improvements, new component features, new components. If you want to have an idea of how much we value our customers, have a look at our pricing and compare it to other software companies. If you want to have an idea of how much we value our customers, have a look at how long you get free updates & free support and compare it to other software companies. If you want to have an idea of how much we care about customers, reflect for a second that even though it is in local time 23h25, I'm still taking care of your concerns instead of spending time with my family.
Regardless, I know for so many years the customer is always right in every possible way and a company can never be right. Even though I don't see how you have as much data as I have on the amount of users using runtime packages, you made your point. So, send an email to support and specify for what products you need what packages. We'll drop all the work here and will work on your packages.