HTML Edit

H_Curry · June 20, 2011, 4:28pm

I am trying to us a TTIWDBHTMLEDIT component so that I can edit HTML emails prior to sending.

My web designers have put together some templates for the emails. However, whenever I try to edit the control it automatically enters lots of <BR> tags into the html so everything comes out really wacky.

Any suggestions?

Bart · June 22, 2011, 2:49am

I have not been able to reproduce this issue.
Can you please provide a ready to use sample project that demonstrates the issue so I can further investigate this?

Please see http://www.tmssoftware.com/site/support.asp for email contact details.

H_Curry · August 4, 2011, 9:00am

Sorry I have been busy and not able to get a demo together yet. I thought that maybe upgrading to D2010 and the latest TMS controls would help. I finished upgradding to D2010 and it has not helped. Here is an example of the html that my webdesigner wants to use. If you just post it into the control the first time everything looks good. But it you try to edit it through the control it starts adding a ton of BR's. Anyway here is the html after it has added some BR's. (I will also try to get a demo together.)

<BR><BR><BR><BR><BR><BR><LINK href="https://eweb.oursite.com/assets/images/email/webdesk/email_base.css" rel=stylesheet><BR><BR><BR><CENTER><BR><TABLE id=backgroundTable height="100%" cellSpacing=0 cellPadding=0 width="100%" border=0><BR><TBODY><BR><TR><BR><TD vAlign=top align=middle><BR><TABLE id=templateContainer cellSpacing=0 cellPadding=0 width=600 border=0><BR><TBODY><BR><TR><BR><TD vAlign=top align=middle><BR><BR><TABLE id=templateHeader cellSpacing=0 cellPadding=0 width=600 border=0><BR><TBODY><BR><TR><BR><TD class=headerContent><BR><BR><BR><IMG id="headerImage campaign-icon" style="MAX-WIDTH: 600px" src="https://eweb.oursite.com/assets/images/email/webdesk/images/email_initial_approval_header.gif" mc:label="header_image" mc:edit="header_image" mc:allowdesigner mc:allowtext><BR><BR><BR></TD><BR></TR><BR></TBODY></TABLE><BR><BR></TD><BR></TR><BR><TR><BR><TD vAlign=top align=middle><BR><BR><TABLE id=templateBody cellSpacing=0 cellPadding=0 width=600 border=0><BR><TBODY><BR><TR><BR><TD class=bodyContent vAlign=top><BR><BR><BR><TABLE cellSpacing=0 cellPadding=20 width="100%" border=0><BR><TBODY><BR><TR><BR><TD vAlign=top><BR><DIV mc:edit="std_content00"><BR><H5>Ticket ID **Ticket_ID**<BR>Click **/URLLINK** to view ticket.</H5><BR><STRONG>**User_Name**</STRONG>,<BR><BR><BR><BR><BR>This Ticket is awaiting initial approval from your department.<BR><BR><BR><BR><BR>If you have any questions or comments regarding this, please feel free to contact **Tech_Name**.<BR></DIV><BR></TD><BR></TR><BR><TR><BR><TD><BR><DIV mc:edit="std_content00"><BR>Thank you,<BR><BR>**Tech_Name**<BR><BR>**Tech_Ext**<BR><BR>**Tech_Email**<BR><BR>CommunityCare<BR></DIV><BR></TD><BR></TR><BR></TBODY></TABLE><BR><BR><BR></TD><BR></TR><BR></TBODY></TABLE><BR><BR></TD><BR></TR><BR><TR><BR><TD vAlign=top align=middle><BR><BR><TABLE id=templateFooter cellSpacing=0 cellPadding=10 width=600 border=0><BR><TBODY><BR><TR><BR><TD class=footerContent vAlign=top><BR><BR><IMG id="footerImage campaign-icon" style="MAX-WIDTH: 600px" src="https://eweb.oursite.com/assets/images/email/webdesk/images/email_initial_approval_footer.gif" mc:label="footer_image" mc:edit="footer_image" mc:allowdesigner mc:allowtext><BR><BR></TD><BR></TR><BR></TBODY></TABLE><BR><BR></TD><BR></TR><BR></TBODY></TABLE><BR><BR><BR></TD><BR></TR><BR></TBODY></TABLE><BR></CENTER><BR><BR><BR><BR><BR><BR><BR>

Bart · August 4, 2011, 10:34am

I have now been able to reproduce this issue.
I am investigating if a fix can be implemented in the IWHTMLEdit control to avoid this behavior.

H_Curry · August 8, 2011, 2:25pm

Great. Then I will hold off on creating the demo until I here from you.

Bart · August 9, 2011, 3:36am

This issue has now been fixed.
The update will be available with the next release of the TMS IW Component Pack.

H_Curry · August 23, 2011, 2:33pm

Any idea when the next release will be? The website says Aug 18th.

brunofierens · August 23, 2011, 2:36pm

With no unexpected issues, this will be Aug 25.

H_Curry · August 26, 2011, 1:55pm

Thanks. I installed the update and the BR issue is working; however, I have a second issue.

My web designers want to include the following in the HTML:

You can place this in the source but the component deletes this line when it is saved to the database. Is there anyway to prevent this from happening?

Bart · August 29, 2011, 3:44am

The HTMLEdit will automatically convert the URL in the href attribute to a hyperlink tag.

Please note that the HTMLEdit is specifically designed to enter plain text and change this with the menu buttons to automatically add the necessary HTML tags.
When you are insterting HTML tags yourself, this can have unexpected results like described above.

H_Curry · August 29, 2011, 9:04am

OK. I guess I need to learn how to effectively use this component. Basically what is happening is my web designers have created an html template which is saved in the database. A user can select one of these templates as the basis of the email that they are creating. It loads the template into this component and then the user can change or add to this email through the component before sending the email. It seems like this will work good as long as I can adjust the html template to use the correct syntax.

H_Curry · August 30, 2011, 7:39am

Ok. I found that if I put the following with a BR tag in front then the component will keep the line.

I will do some more testing to make sure it all works. Thanks for the help and bug fix.